FAQs: Online Math Tutoring
*How does it work?
The two chief communication tools for online tutoring are the electronic whiteboard and IM chat. The whiteboard shows the teacher’s answer as it develops in real time. IM chat is fast and easy for students to ask questions and tutors to respond. The student can ask as many questions as needed to gain understanding. If unable to understand one teacher’s explanation, the student can just as easily ask the question to another teacher to gain a different perspective.
Why does it work?
When math becomes algebra, it becomes different from other subjects—it becomes a problem-solving discipline. It’s not like history, social science, or biology. It’s not about learning facts. Problem solving requires practice.
What stops students from practicing? Students become stuck when they are confused. Their confusion leads to frustration and students then stop doing their homework practice.
When students have access to instant math help, students can ask questions and receive immediate feedback. Their frustration disappears and students then finish their practice homework.
Our curriculum is powerful.
A teacher can not be 24/7 instantaneous help but 24/7 Math help is.
How is it different than regular tutoring?
24/7 tutoring is instant online math help delivered 24/7. Each math answer is a full explanation delivered by a professional tutor that the student can chat with and ask more questions. 24/7 tutoring is math tutoring but without the hassle of making appointments. Students can select and work with their favorite tutors at any time 24/7 without scheduling.
What do students need for their computer?
A computer hooked up to the internet is all that is needed. No download is required. Instant tutoring works fine on a 56K dial up.
What math subjects are covered?
All K-8 math, Algebra 1 and 2, Geometry, Trigonometry, and Calculus are covered.
Is the student’s identity secure?
We have taken numerous steps to ensure the student’s privacy and safety including:
* No contact information such as name or email address is revealed to the tutor.
* Tutors are absolutely forbidden to ask a student's private information and are closely monitored by live reviewers and automated software.
* All tutors are carefully certified and continually reviewed.
* All questions and answers are kept for review by students, parents, and administrators.
Are tutors certified?
Yes, tutors pass English, grammar, math, and typing tests and as well as live tutoring sessions before being considered. Credentials and references are background checked but better than that, each tutor is closely monitored and trained extensively.
What is Student-centric tutoring?
We have pioneered a student-centric approach to online math tutoring that encourages the student to ask as many questions as they need to clear their confusion. The tutor also asks simple “success” questions to encourage the student to participate. Tutors then lead the student step-by-step with explanations for each step. The result of our student-centric approach is that students like asking questions without feeling embarrassed and finish their homework without the normal frustration and confusion.
How affordable is instant math help?
Our student-centric approach is also very affordable. Your cost is one sixth the cost of offline math tutoring. In addition, there is:
• No extra chit-chat time; every minute is used in instruction.
• No missed sessions or being late which is a huge hidden cost in offline tutoring.
• And of course, it's 24/7 with no overtime!
What languages do you offering tutoring in?
English
The maximum usage of minutes per week per student? 150 minutes
Does your tutoring match our state standards?
Yes. In fact, our tutoring works with all publisher textbooks.
How do I know that you have high quality tutoring?
We have pioneered student-centric math tutoring and as a result, we have raised online math tutor quality to a new and much higher level. Online tutoring quality is reflected in several areas—technical systems, tutor math capabilities, and tutor communication skills.
Technical systems
1. Students’ questions are answered immediately. Our system is designed to provide fast access to tutors.
2. Reporting systems provide administrators with complete, real-time evaluation information.
3. Online systems are 100% efficient with no down time or staffing issues.
Tutor math capabilities
1. All tutors have a 4 year degree in mathematics.
2. All tutors have passed a SAT math exam with high scores.
3. All tutors have completed several algebra 1 and 2 courses with complete mastery of all subjects.
4. Tutors receive daily quizzes and reviews.
Tutor communication skills
1. All tutors have passed rigorous typing and English skill tests.
2. All tutor sessions are reviewed daily for fast and neat communication.
3. All tutors receive continual communication training.
4. All sessions are conducted using Instant Messaging Chat and whiteboard.